Please note: Our office is open Monday-Thursday 11 AM - 5 PM, Pacific Time. If you email us (or place an order) after Thursday evening, we will reply to you Monday afternoon. Please include your order number if inquiring about the status of your package, and please review the information below before sending an email.
Common Questions about Ordering
- I'd like to order with check, money order, or cash.
- What size tee shirt should I buy?
- How can I make a return or exchange?
- How long does it take to get my stuff?
- What shipping options does K offer?
- I think my package got lost in the mail.
- How much will this cost?
- I'm having trouble with your website. Can I order more directly?
- Does K offer digital downloads?
- I have a special request or concern.
Ordering with a check, money order, or cash
If you would like to order by check, money order or cash please send your money along with a letter stating what you would like to purchase to: K, Attn: Mail Order PO Box 7154, Olympia WA 98507, U.S.A.
Don't forget to include the cost of shipping in your total. If you live outside the US and would like to pay by money order or check please include an additional $5.00 - that is how much it costs us to deposit the funds so we have to pass that along to you. Sorry!
Almost all of our shirts are Unisex (Men's) American Apparel, 100% cotton, made-in-the-U.S.A. shirts. Women's sizes, when available, will be clearly noted.
Size Chart Men/Unisex Shirts
If you receive a damaged or defective product, you can exchange it for new merchandise and we will reimburse you for the cost of shipping, with many apologies, and send the correct item to you promptly.
If you received the correct product, but would simply like it in a different size/style, OR if you changed your mind and would like to return it, and the item is unopened, unwashed, or unworn, you can send it back to us (at your own cost) for a full refund.
Order Processing & Shipments
Most orders are processed and shipped within 2-4 days. Orders placed after Thursday evening will be sent out on the following Monday. Please allow extra time for your package to arrive during/near holidays. All packages are mailed via USPS. If you would like a tracking number for your order, please make a note in the order comments section, while you are checking out.
Most orders are processed and shipped within 2-4 days. Orders placed after Thursday evening will be sent out on the following Monday. Our offices are closed Friday, Saturday, Sunday and on U.S. Postal Holidays. Please allow extra time for your package to arrive during holidays. All orders sent via USPS.
USPS Priority Mail: 2-3 days, anywhere in the US. Please note: If you place an order after Thursday evening and select Priority Mail Shipping, it will not be sent out until the following Monday, so you might want to consider a cheaper shipping option or plan ahead.
USPS First Class: up to 13oz only. This option is almost as fast as Priority Mail and a lot cheaper. Great for CDs, 45s, cassette tapes and shirts. Not available for LPs.
USPS First Class International (up to 4lbs only): the most affordable option. Do not expect your package to arrive sooner than 2-3 weeks from the date you receive shipping notification. Heavy items such as CD Grab Bags can not be sent this way, due to excessive weight. Approximate shipping costs for First Class International (excluding the price of the item) are as follows: 1 CD $13; 1 shirt $13; 1 LP $22.
USPS Priority Mail International: 6-10 business days. All packages weighing over 4lbs must be sent this way.
USPS Priority Mail Express International: 3-5 business days. The fastest form of international delivery.
If your package is taking a long time please wait 3 weeks before sending an email.
Delayed and Lost Packages
If your package is taking a long time, please wait 3 weeks to report any "lost" items. We often get emails from folks who think their package has gone missing, but it almost always arrives. According to the USPS service less than 2% of all mail gets lost - so just hang tight, it will get there soon enough. If your package is in fact lost, we will send it again.
If you place an international order, your package can take 1-2 months to arrive, depending on your country and the length of time it takes for packages to get through customs. Most international orders cannot be accompanied by a tracking number.
If you are buying an item as a gift, please place your order well in advance, to allow enough time for it to arrive. If you still have a question that has not been answered here please email mailorder [at] krecs.com
How much will this cost?
If you would like to inquire about how much something will cost to ship, please include your address and a list of the items you would like to purchase. Shipping is calculated by weight. Postage costs are generated by the United States Postal Service, not by K. We do not charge a handling fee.
If you have a PayPal account and would like to pay us directly instead of using our website please email mailorder [at] krecs.com, with your address and a list of items you would like to purchase.
Please do not send a payment through PayPal without emailing mailorder [at] krecs.com first.
You can download digital music from our artists through the K Bandcamp page.
Unless otherwise stated, digital downloads are not included with LP purchases.
If you are purchasing a gift or have any special instructions for your order, please leave us a message in the "Order Notes" section while you are checking out.
If you receive the wrong item or it is in some way damaged or defective we are happy to exchange it or give you a refund.
Need it faster? Have other questions? Please send an email to mailorder [at] krecs.com